Retainer-based - Venture

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FAQs

What is a design retainer, and how does it work?
A retainer gives you access to our team on an ongoing basis for a set number of days per month.
When does a project make sense?
When the outcome and deliverables are well defined. When it is a bit more ambiguous, a retainer can be a better option.
What is a fractional design service?
We act as your part-time design advisor, providing strategic and executional support without the cost of hiring in-house.
What is a venture studio?
It can mean different things. In our case, it means that when it makes sense for everyone involved, we provide a portion of our services in exchange for equity.
What’s included in your brand-building services?
We create brand strategy, naming, visual identity, messaging, and guidelines to ensure a cohesive brand experience.
Can you help with deciding what to design/build?
Yes. This is one of our core value adds. We have been there and done it multiple times. We can help you decide what is going to have the biggest impact at each stage of your journey.
What platforms do you focus on for audience growth?
We can tailor strategies for websites, social media, email marketing, and community engagement.
What technologies do you work with?
We specialise in modern frameworks like React, Next.js, and Webflow, among others.
Why should you choose UntilNow as your web design, branding, and UX/UI partner?
Because we bring strategy and execution together. Unlike other creative agencies, we partner with you from idea validation to launch, ensuring every step drives measurable growth.
How long does a typical project take?
Timelines vary depending on scope, but most projects take between 4 to 12 weeks.
What are the benefits of a retainer vs. a project?
A retainer provides flexibility, continuous improvements, and a dedicated team that understands your brand and product.
Who is fractional design best suited for?
Startups and growing businesses that need expert design leadership but aren’t ready to hire full-time.
How do you choose which startups to invest in?
We look for innovative ideas, strong founding teams, and alignment with our expertise in brand and product design. We also highly value introductions from our trusted partners.
What if I want to keep part of my brand and change the rest?
Not a problem. We can refine and modernise specific elements while maintaining the others
Do you design for web, mobile, or both?
We design for web apps, mobile apps, and multi-platform experiences. Whatever you need!
Do you offer content creation services?
Yes, we create branded content, from social media visuals to campaigns to long-form storytelling.
Can you integrate with an existing development team?
Yes! We collaborate with internal and external dev teams to ensure a smooth handoff.
How long does it usually take to design and build a website or app?
Timelines depend on project scope, but a typical website development project takes 6–10 weeks, while apps may take longer depending on complexity. We always start with clear milestones and regular updates.
Do you provide post-launch support?
Yes, we can offer ongoing support to refine and optimise your product after launch if needed.
Can I adjust the scope each month?
Yes, we can shift priorities based on your evolving needs.
How is a fractional engagement structured?
We work with you for a set number of hours per week, integrating into your team like an internal hire.
How much equity do you take?
Very little. We simply convert our discount on fees into equity at the current valuation. Typically this converts at less than 1% equity.
How long does the branding process take?
Most branding projects take 6–8 weeks, depending on scope and complexity.
How do you ensure great user experience (UX)?
We conduct user research, usability testing, and iterative design to optimise user journeys.
How do you measure success?
We work with a selection of trusted partners to track engagement, conversion rates, and audience growth to refine strategies over time.
How do you ensure a scalable codebase?
We follow best practices, use modular components, and optimise performance for long-term growth.
What industries and businesses do you typically work with?
We work with startups, scaleups, and ambitious organisations across tech, finance, health, and consumer products – anyone ready to scale with the right design and development partner.
What is the minimum retainer commitment?
Our minimum commitment is three months to ensure we deliver meaningful impact.
How does fractional differ from a retainer?
Fractional services focus on leadership and strategy, while retainers are more execution-based.
Do you offer service-for-equity to everyone?
Not every business is a good candidate for a variety of reasons. We work with a select number of companies each year when it makes sense for everyone involved.
Can you refresh an existing brand?
Absolutely! We specialise in evolving brands while preserving their core identity.
Can you help with redesigning an existing product?
Yes! We can refine your existing product’s UX/UI to improve usability and engagement. This is often where we can add the most value.
Why is UX design so important?
Because great UX design improves engagement, conversion, and loyalty. A user-centred design approach ensures your customers have a seamless journey – making them more likely to stay, return, and recommend.
How should I approach UX design for my business?
Start with your users. Through UX audits, user testing, and journey mapping, we identify friction points and opportunities, then design solutions that make your product intuitive and effective.
Why do businesses invest in branding?
Branding builds trust, differentiation, and long-term growth. A strong brand identity ensures you stand out in competitive markets and connects your business with the right audience.
Do you build AI-powered digital products and automation tools?
Yes. As an AI automation agency, we design AI-driven tools, digital products, and strategies that help businesses save time, reduce costs, and scale smarter.
Will you provide training and support on how to update my website?
Absolutely. We believe in empowering clients. Whether it’s CMS training or ongoing support, we ensure you’re confident managing and growing your digital presence.
Why work with a Sydney-based web design agency like UntilNow?
Local expertise matters. As a Sydney web design agency, we understand the local market while delivering global-standard design, branding, and development solutions.

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