We are a a Sydney based design agency that focuses on the intersection between user experience and branding. We work with clients across all industry verticals, ranging from new and exciting startups to established corporate businesses. We are looking for someone passionate, humble and self-motivated. If you are curious about engineering, product, growth, business strategy and you thrive on using design to solve problems we would love to hear from you.
About the role
- You will be working for a small team with varied experience across design, product management, brand and engineering.
- This role is collaborative role, and you will get the chance to expand your knowledge and skills across the different disciplines within the business; we work on projects as a POD, and we support each other to make daily decisions required to build great products efficiently at scale.
- Our projects range from innovation sprints, responsive design, mobile apps design and web and app software development.
- You will work across a vast range of small to medium businesses, each with its own journey and problem to solve. Our projects are run using agile methodologies, and we work closely with our clients to achieve their goals.
What you will do
- Lead project to success. Set-up the strategic direction and plan for innovation, design and software development ventures. Be the lead contact for our clients on projects and ensure all projects are being delivered to time and budget.
- Be customer-obsessed. Our Client’s customers are at the heart of everything we do. You will develop a deep understanding of markets, customer personas, how they work, their pain points, macro trends, etc. You'll speak directly with customers to build your product intuition. The teams will look to you to be the voice of the customer in every discussion.
- You will work closely with Clients to help them define and execute their vision and strategy. You won't just build what customers ask for - you're able to think strategically through customer needs, business opportunities and technical challenges when creating your roadmap. You are constantly striving to strike the right balance of innovation, product performance and core product improvements.
- Be able to think big, but start small. We set lofty goals and have a bold, exciting vision for our Clients.. This is balanced by your ability to sweat the details and push the product forward one day at a time.
- Partner with design and engineering. You are highly collaborative in your approach, and work closely with your design and engineering team members. You make sure everyone is brought along the journey of product discovery and exploration, and support the daily decisions required to build great products efficiently at scale. You are constantly building customer empathy with your team.
- Be exceptionally pragmatic. We believe a great product person is pragmatic and has a great emotional intellience. You'll need to make the right tradeoffs to keep moving forward by balancing a variety of inputs; including analytics, qualitative research, and customer feedback from our sales and support teams. If you're particularly dogmatic about one thing (e.g. quant data), it won't work.
Your background
- Strategy and innovation experience. You have the skills to lead and encourage the formation of new ideas. You have experience working with clients to help them with their strategic product direction. We believe this skill requires workshopping experience; you feel confident leading workshops with business owners/senior stakeholders.
- Strong product management experience. You have several years experience owning a product roadmap and executing against it. You've experienced the ups and downs of shipping brand new product features, learning from customer feedback and iterating on your strategy.
- Experience working closely with product teams. We expect you to jump right in and collaborate with our product managers, designers and engineers. You've had experience working in the weeds with product teams in making tough priority tradeoffs and helping them set product strategy.
- Clear communicator. We expect you to take big, ambitious ideas and distill them down into concise, exciting talking points. You have experience bringing the voice of the customer to an entire team and get buy-in on your ideas and strategies.
- Pragmatism. We're looking for someone who can wear multiple hats across the entire lifecycle of product exploration, launch and adoption. You have a proven track record of making tough tradeoffs and rallying a team through difficult challenges.
- Ideally, you have hands-on experience working in small startups that are growing and transitioning to a more mature scale-up. Domain expertise in user research or design software is specifically a plus for this role.
Salary and Benefits
Despite being a bootstrapped agency, we strive to offer state-of-the-industry benefits and create an organisation we would want to work at.
- Competitive salary.
- Personal development stipend. AUD 500 per calendar year to improve your craft. Available after 6 months of employment.
- Great equipment. Each employee will receive a MacBook plus required peripherals.
- A brand new architecturally designed office in Surry Hills. How You Can Join Us
If this interests you so far, you can now submit your application to us by sending us an email at accounts@untilnow.com.au.
Due to the number of applications we receive, only candidates that meet our criteria will be short-listed and contacted. We thank you for your time.